When something is not functioning properly, managers should look at the processes first. 

"Who is guilty" if an employee does not have all tools to perform his job? Is it Human Resources? Or maybe the people in the Procurement Department? Or the IT guys? Could be...

However, 85% of the time the problem falls on the process, control mechanisms, and structure (largely in the process area).

Therefore, we help employees to learn how to analyze and diagnose the processes and to improve them through redesign. The ultimate goal is to enable organizations to build a continuous improvement culture.

The Process Mapping and Improvement program is a succession of "real-life workshops" and "homework" that give employees the opportunity to build the necessary set of skills, while working directly on real processes, identified in their own organization. 

The program is designed and adapted to the reality and the needs of our clients, together with the main stakeholders and relevant representatives.